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Make your upper limit, no limit.

Ron Kaufman

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Ron Kaufman
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Don't just talk about it, do it.
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The bottom line is a by-product of taking care of your main product - your customers.
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What does your product really mean to the people who buy it?
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Tend your own garden: savor the blossoms, trim the weeds.
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If you only give back what you get from other people, you're not giving as much as you can.
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Every service problem is as an opportunity to show you care.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Q: When you are already in the lead, how do you to stay ahead?
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Compromise in your arguments, not in your expectations.
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A scattered effort is a poor effort.
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Procrastination is the beginning of poor performance.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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When your staff are 'information-rich', their information can make you rich!
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What you want to be defines what you become.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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You can't stop change. Don't let it stop you.
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How much good can you do today? How much love can you give? How much care and kind attention?
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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