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Make your upper limit, no limit.
Ron Kaufman
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Ron Kaufman
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Are you moving forward, or just moving?
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Convince people and you win their minds. Inspire people and you win their hearts.
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If you were a customer, would you come back to buy your products or services?
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Service skills are the foundation for your success.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Always do what you can do instead of worrying about what you can't.
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First be effective and then be efficient.
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No one ever delighted a customer by being 'good enough'.
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Always aim for 100 percent and you'll always know where to improve.
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Every service problem is as an opportunity to show you care.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Giving great service requires the right people and the right service tools.
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When your staff are 'information-rich', their information can make you rich!
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The starting point is always now. The end is up to you.
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