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Make your upper limit, no limit.

Ron Kaufman

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Ron Kaufman
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Make
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You can't always hire great service providers, but you can create them.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Make your service systems so strong that everyone looks like a genius.
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Plans turn promises into results and dreams into realities.
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Compromise in your arguments, not in your expectations.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Every service problem is as an opportunity to show you care.
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Preparation clears a pathway for success.
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No one ever delighted a customer by being 'good enough'.
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The right measure is not how many customers you've got, but how closely you hold them.
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Meeting expectations is good. Exceeding expectations is better.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Even a tiny step is one step closer to where you are going.
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When your staff are 'information-rich', their information can make you rich!
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When you see the need, take the action.
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The shelter of excuses has a leaky roof.
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Life is not a solitary activity. Live well by living for others.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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The bottom line is a by-product of taking care of your main product - your customers.
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Don't just talk about it, do it.
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