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Make your upper limit, no limit.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Quality is more than a promise, it's genuine performance.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Are you moving forward, or just moving?
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Enjoy your work so that others may enjoy the results.
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Your approval gives others the confidence to serve, to learn, to try.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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You can't find what doesn't exist, but you can create it.
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If you were a customer, would you come back to buy your products or services?
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Be confident enough to encourage confidence in others.
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Even a tiny step is one step closer to where you are going.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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When your staff are 'information-rich', their information can make you rich!
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When you see the need, take the action.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Quality is a choice. Choose to make it better.
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Don't just talk about it, do it.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Convince people and you win their minds. Inspire people and you win their hearts.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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