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Preparation is good, but customers need results.
Ron Kaufman
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Ron Kaufman
Preparation
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Results
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More quotes by Ron Kaufman
Never rest on past success. Create something better.
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If you want to be the best, find the best in others.
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Good customers want good quality service. Great customers want it even more.
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Make your upper limit, no limit.
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What does your product really mean to the people who buy it?
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Service is taking action to create value for someone else.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Be confident enough to encourage confidence in others.
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What you want to be defines what you become.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Customers pay a price, but they remember the value.
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If you turn your back on a customer, you turn your back on success.
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Don't let doing enough be good enough.
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Are you moving forward, or just moving?
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Even a tiny step is one step closer to where you are going.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Make your service systems so strong that everyone looks like a genius.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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The only way to go further than you've been is to take an extra step.
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