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Preparation is good, but customers need results.

Ron Kaufman

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Ron Kaufman
Results
Culture
Need
Needs
Good
Preparation
Customers

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If you wait until you have to change, you may have waited too long.
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Make your upper limit, no limit.
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Service is taking action to create value for someone else.
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Testimonials describe what has been, and are a promise of what is to come.
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The first step to delighting your customers is being there when they need you.
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Good customers want good quality service. Great customers want it even more.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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