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Preparation is good, but customers need results.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
When your staff are 'information-rich', their information can make you rich!
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The most valuable person is the one who cherishes the value in others.
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No one ever delighted a customer by being 'good enough'.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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A great leader makes what is visible in their mind, visible to all.
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Every service problem is as an opportunity to show you care.
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Meeting expectations is good. Exceeding expectations is better.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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If you want to be the best, find the best in others.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Silent customers can be deadly. Encourage them to complain.
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Life is not a solitary activity. Live well by living for others.
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Be confident enough to encourage confidence in others.
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The first step to delighting your customers is being there when they need you.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Your promise means more than the words you use to give it.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Customers pay a price, but they remember the value.
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