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First be effective and then be efficient.
Ron Kaufman
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More quotes by Ron Kaufman
Even a tiny step is one step closer to where you are going.
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Unlimited efforts can produce unlimited results.
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When your staff are 'information-rich', their information can make you rich!
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How much good can you do today? How much love can you give? How much care and kind attention?
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Giving great service requires the right people and the right service tools.
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You can't always hire great service providers, but you can create them.
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A great leader makes what is visible in their mind, visible to all.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Quality is a choice. Choose to make it better.
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The starting point is always now. The end is up to you.
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Your promise means more than the words you use to give it.
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Industry jargon may not be a language your customer understands.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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If you want to be the best, find the best in others.
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Procrastination is the beginning of poor performance.
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Every service problem is as an opportunity to show you care.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Never rest on past success. Create something better.
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Testimonials describe what has been, and are a promise of what is to come.
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