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First be effective and then be efficient.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Life is not a solitary activity. Live well by living for others.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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If your customers are demanding, be thankful.
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Quality is more than a promise, it's genuine performance.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Your profits reflect the success of your customers.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Every service problem is as an opportunity to show you care.
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Even a tiny step is one step closer to where you are going.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Industry jargon may not be a language your customer understands.
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Enjoy your work so that others may enjoy the results.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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A scattered effort is a poor effort.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Meeting expectations is good. Exceeding expectations is better.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Your promise means more than the words you use to give it.
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