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First be effective and then be efficient.

Ron Kaufman

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Ron Kaufman
Efficient
Effective
Culture
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First

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Instead of just asking 'How did I do?' ask 'How can I do more?'
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Always aim for 100 percent and you'll always know where to improve.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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If you were a customer, would you come back to buy your products or services?
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Good customers want good quality service. Great customers want it even more.
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Your approval gives others the confidence to serve, to learn, to try.
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Always do what you can do instead of worrying about what you can't.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Be confident enough to encourage confidence in others.
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Customers pay a price, but they remember the value.
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Your promise means more than the words you use to give it.
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Service skills are the foundation for your success.
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A great leader makes what is visible in their mind, visible to all.
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If you wait until you have to change, you may have waited too long.
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If you only give back what you get from other people, you're not giving as much as you can.
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