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First be effective and then be efficient.

Ron Kaufman

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Ron Kaufman
Efficient
Effective
Culture
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Giving great service requires the right people and the right service tools.
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The right measure is not how many customers you've got, but how closely you hold them.
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Enjoy your work so that others may enjoy the results.
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Life is not a solitary activity. Live well by living for others.
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What does your product really mean to the people who buy it?
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The first step to delighting your customers is being there when they need you.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Good customers want good quality service. Great customers want it even more.
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Make your upper limit, no limit.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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The true measure of what you put in, is what's received on the other end.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Service skills are the foundation for your success.
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Compromise in your arguments, not in your expectations.
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Quality is a choice. Choose to make it better.
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Make your service systems so strong that everyone looks like a genius.
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Q: When you are already in the lead, how do you to stay ahead?
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Silent customers can be deadly. Encourage them to complain.
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The most valuable person is the one who cherishes the value in others.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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