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First be effective and then be efficient.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
You are as important as you make others feel.
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What you want to be defines what you become.
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Customers pay a price, but they remember the value.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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The bottom line is a by-product of taking care of your main product - your customers.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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What does your product really mean to the people who buy it?
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Reaching out takes nothing more than a smile.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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The most valuable person is the one who cherishes the value in others.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Compromise in your arguments, not in your expectations.
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If you only give back what you get from other people, you're not giving as much as you can.
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Make your service systems so strong that everyone looks like a genius.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Meeting expectations is good. Exceeding expectations is better.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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