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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
Ron Kaufman
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Ron Kaufman
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Greatness is not how you feel, it's how you make others feel.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Make your service systems so strong that everyone looks like a genius.
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Testimonials describe what has been, and are a promise of what is to come.
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If your customers are demanding, be thankful.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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The shelter of excuses has a leaky roof.
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Convince people and you win their minds. Inspire people and you win their hearts.
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