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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
Ron Kaufman
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Ron Kaufman
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Service is taking action to create value for someone else.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Every service problem is as an opportunity to show you care.
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If you only give back what you get from other people, you're not giving as much as you can.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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