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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
Ron Kaufman
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Ron Kaufman
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Every service problem is as an opportunity to show you care.
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Quality is a choice. Choose to make it better.
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Focus not on who you are, but on what you can do for others.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Testimonials describe what has been, and are a promise of what is to come.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Your promise means more than the words you use to give it.
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If you wait until you have to change, you may have waited too long.
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If your customers are demanding, be thankful.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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If you were a customer, would you come back to buy your products or services?
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Making an honest mistake is acceptable. Failing to fix it is not.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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What you want to be defines what you become.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Even a tiny step is one step closer to where you are going.
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The only way to go further than you've been is to take an extra step.
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