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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Service is taking action to create value for someone else.
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Industry jargon may not be a language your customer understands.
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The most valuable person is the one who cherishes the value in others.
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Let today's strong performance be your starting point for tomorrow.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Preparation is good, but customers need results.
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Enjoy your work so that others may enjoy the results.
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You are as important as you make others feel.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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If you only give back what you get from other people, you're not giving as much as you can.
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Make your upper limit, no limit.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Your profits reflect the success of your customers.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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You can't find what doesn't exist, but you can create it.
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You can't always hire great service providers, but you can create them.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Preparation clears a pathway for success.
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