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Procrastination is the beginning of poor performance.
Ron Kaufman
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Ron Kaufman
Procrastination
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Silent customers can be deadly. Encourage them to complain.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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The right measure is not how many customers you've got, but how closely you hold them.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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The most valuable person is the one who cherishes the value in others.
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Service skills are the foundation for your success.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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What you want to be defines what you become.
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Your promise means more than the words you use to give it.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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