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Procrastination is the beginning of poor performance.
Ron Kaufman
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Ron Kaufman
Procrastination
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You can't find what doesn't exist, but you can create it.
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If you only give back what you get from other people, you're not giving as much as you can.
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If your customers are demanding, be thankful.
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Your approval gives others the confidence to serve, to learn, to try.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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You are as important as you make others feel.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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If you turn your back on a customer, you turn your back on success.
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The right measure is not how many customers you've got, but how closely you hold them.
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Silent customers can be deadly. Encourage them to complain.
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Don't just talk about it, do it.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Even a tiny step is one step closer to where you are going.
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Don't let doing enough be good enough.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Convince people and you win their minds. Inspire people and you win their hearts.
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What you want to be defines what you become.
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