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Procrastination is the beginning of poor performance.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
What matters more? What you said you'd do, what you hoped to do, or what you did?
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What does your product really mean to the people who buy it?
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Quality is more than a promise, it's genuine performance.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Make your upper limit, no limit.
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Tend your own garden: savor the blossoms, trim the weeds.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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You can't stop change. Don't let it stop you.
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Service is taking action to create value for someone else.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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A great leader makes what is visible in their mind, visible to all.
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When your staff are 'information-rich', their information can make you rich!
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Service skills are the foundation for your success.
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Even a tiny step is one step closer to where you are going.
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Good customers want good quality service. Great customers want it even more.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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The first step to delighting your customers is being there when they need you.
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