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Procrastination is the beginning of poor performance.

Ron Kaufman

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Ron Kaufman
Beginning
Poor
Culture
Procrastination
Performance
Performances

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Be confident enough to encourage confidence in others.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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If you were a customer, would you come back to buy your products or services?
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Tend your own garden: savor the blossoms, trim the weeds.
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Reaching out takes nothing more than a smile.
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The first step to delighting your customers is being there when they need you.
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Testimonials describe what has been, and are a promise of what is to come.
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Silent customers can be deadly. Encourage them to complain.
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Preparation clears a pathway for success.
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Plans turn promises into results and dreams into realities.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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You can't find what doesn't exist, but you can create it.
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