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Procrastination is the beginning of poor performance.
Ron Kaufman
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Ron Kaufman
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Procrastination
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Service is taking action to create value for someone else.
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If you wait until you have to change, you may have waited too long.
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Always do what you can do instead of worrying about what you can't.
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Even a tiny step is one step closer to where you are going.
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Make your service systems so strong that everyone looks like a genius.
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Your approval gives others the confidence to serve, to learn, to try.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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You can't always hire great service providers, but you can create them.
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Reaching out takes nothing more than a smile.
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A scattered effort is a poor effort.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Never rest on past success. Create something better.
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