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The first step to delighting your customers is being there when they need you.
Ron Kaufman
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Ron Kaufman
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Testimonials describe what has been, and are a promise of what is to come.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Life is not a solitary activity. Live well by living for others.
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A scattered effort is a poor effort.
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The only way to go further than you've been is to take an extra step.
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Are you moving forward, or just moving?
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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The starting point is always now. The end is up to you.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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