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The first step to delighting your customers is being there when they need you.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
When the customer makes contact, he does not want a quote. He wants a commitment.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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First be effective and then be efficient.
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Unlimited efforts can produce unlimited results.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Industry jargon may not be a language your customer understands.
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Focus not on who you are, but on what you can do for others.
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If your customers are demanding, be thankful.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Customers pay a price, but they remember the value.
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Your profits reflect the success of your customers.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Giving great service requires the right people and the right service tools.
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A great leader makes what is visible in their mind, visible to all.
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Quality is more than a promise, it's genuine performance.
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The starting point is always now. The end is up to you.
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Life is not a solitary activity. Live well by living for others.
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Quality is a choice. Choose to make it better.
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Greatness is not how you feel, it's how you make others feel.
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