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The first step to delighting your customers is being there when they need you.

Ron Kaufman

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Ron Kaufman
Firsts
Need
First
Needs
Delighting
Customers
Step
Steps
Culture

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Q: When you are already in the lead, how do you to stay ahead?
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Unlimited efforts can produce unlimited results.
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When you see the need, take the action.
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Customers pay a price, but they remember the value.
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Your profits reflect the success of your customers.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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If you were a customer, would you come back to buy your products or services?
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If you only give back what you get from other people, you're not giving as much as you can.
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Compromise in your arguments, not in your expectations.
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How much good can you do today? How much love can you give? How much care and kind attention?
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The most valuable person is the one who cherishes the value in others.
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