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The first step to delighting your customers is being there when they need you.

Ron Kaufman

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Ron Kaufman
Customers
Step
Steps
Culture
Firsts
Need
First
Needs
Delighting

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The starting point is always now. The end is up to you.
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Industry jargon may not be a language your customer understands.
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When you see the need, take the action.
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Make your service systems so strong that everyone looks like a genius.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Your profits reflect the success of your customers.
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If you only give back what you get from other people, you're not giving as much as you can.
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Service skills are the foundation for your success.
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When your staff are 'information-rich', their information can make you rich!
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First be effective and then be efficient.
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Tend your own garden: savor the blossoms, trim the weeds.
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A scattered effort is a poor effort.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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