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The first step to delighting your customers is being there when they need you.
Ron Kaufman
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Ron Kaufman
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Crossing barriers can be as simple as a smile.
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Never rest on past success. Create something better.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Unlimited efforts can produce unlimited results.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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The starting point is always now. The end is up to you.
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Procrastination is the beginning of poor performance.
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Q: When you are already in the lead, how do you to stay ahead?
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A great leader makes what is visible in their mind, visible to all.
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You can't find what doesn't exist, but you can create it.
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Convince people and you win their minds. Inspire people and you win their hearts.
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When you see the need, take the action.
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Every service problem is as an opportunity to show you care.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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