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Plans turn promises into results and dreams into realities.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Enjoy your work so that others may enjoy the results.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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When your staff are 'information-rich', their information can make you rich!
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Giving great service requires the right people and the right service tools.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Make your upper limit, no limit.
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The right measure is not how many customers you've got, but how closely you hold them.
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Convince people and you win their minds. Inspire people and you win their hearts.
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What you want to be defines what you become.
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If your customers are demanding, be thankful.
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Meeting expectations is good. Exceeding expectations is better.
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How much good can you do today? How much love can you give? How much care and kind attention?
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First be effective and then be efficient.
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Service is taking action to create value for someone else.
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If you wait until you have to change, you may have waited too long.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Every service problem is as an opportunity to show you care.
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Don't let doing enough be good enough.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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When the customer makes contact, he does not want a quote. He wants a commitment.
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