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Plans turn promises into results and dreams into realities.

Ron Kaufman

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Ron Kaufman
Dream
Promise
Plans
Dreams
Turn
Results
Turns
Culture
Realities
Reality
Promises

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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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When your staff are 'information-rich', their information can make you rich!
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The first step to delighting your customers is being there when they need you.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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You are as important as you make others feel.
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You can't always hire great service providers, but you can create them.
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Every service problem is as an opportunity to show you care.
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Make your upper limit, no limit.
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If you were a customer, would you come back to buy your products or services?
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What you want to be defines what you become.
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Procrastination is the beginning of poor performance.
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Don't just talk about it, do it.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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When you see the need, take the action.
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