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Plans turn promises into results and dreams into realities.
Ron Kaufman
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More quotes by Ron Kaufman
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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The most valuable person is the one who cherishes the value in others.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Always aim for 100 percent and you'll always know where to improve.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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The starting point is always now. The end is up to you.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Tend your own garden: savor the blossoms, trim the weeds.
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Your approval gives others the confidence to serve, to learn, to try.
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No one ever delighted a customer by being 'good enough'.
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You can't always hire great service providers, but you can create them.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Always do what you can do instead of worrying about what you can't.
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What does your product really mean to the people who buy it?
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
Ron Kaufman
Every service problem is as an opportunity to show you care.
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If you only give back what you get from other people, you're not giving as much as you can.
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If you were a customer, would you come back to buy your products or services?
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Service is taking action to create value for someone else.
Ron Kaufman
Don't just talk about it, do it.
Ron Kaufman
