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Are you moving forward, or just moving?

Ron Kaufman

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Ron Kaufman
Forward
Moving
Culture

More quotes by Ron Kaufman

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Exceeding expectations is where satisfaction ends and loyalty begins.
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If you were a customer, would you come back to buy your products or services?
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Focus not on who you are, but on what you can do for others.
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Don't just talk about it, do it.
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Industry jargon may not be a language your customer understands.
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Even a tiny step is one step closer to where you are going.
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The right measure is not how many customers you've got, but how closely you hold them.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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You can't find what doesn't exist, but you can create it.
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What you want to be defines what you become.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Preparation clears a pathway for success.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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What does your product really mean to the people who buy it?
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The first step to delighting your customers is being there when they need you.
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Meeting expectations is good. Exceeding expectations is better.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Testimonials describe what has been, and are a promise of what is to come.
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You can't always hire great service providers, but you can create them.
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Service skills are the foundation for your success.
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