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Are you moving forward, or just moving?

Ron Kaufman

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Ron Kaufman
Forward
Moving
Culture

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If you were a customer, would you come back to buy your products or services?
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Quality is more than a promise, it's genuine performance.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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You can't always hire great service providers, but you can create them.
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If you wait until you have to change, you may have waited too long.
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Q: When you are already in the lead, how do you to stay ahead?
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Always do what you can do instead of worrying about what you can't.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Reaching out takes nothing more than a smile.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Focus not on who you are, but on what you can do for others.
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The only way to go further than you've been is to take an extra step.
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Tend your own garden: savor the blossoms, trim the weeds.
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Silent customers can be deadly. Encourage them to complain.
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The bottom line is a by-product of taking care of your main product - your customers.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Be confident enough to encourage confidence in others.
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What you want to be defines what you become.
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The most valuable person is the one who cherishes the value in others.
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No one ever delighted a customer by being 'good enough'.
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