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Are you moving forward, or just moving?
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Procrastination is the beginning of poor performance.
Ron Kaufman
When the customer makes contact, he does not want a quote. He wants a commitment.
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If you turn your back on a customer, you turn your back on success.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Industry jargon may not be a language your customer understands.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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You can't stop change. Don't let it stop you.
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Greatness is not how you feel, it's how you make others feel.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Always do what you can do instead of worrying about what you can't.
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Silent customers can be deadly. Encourage them to complain.
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Focus not on who you are, but on what you can do for others.
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Don't let doing enough be good enough.
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Service is taking action to create value for someone else.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Be confident enough to encourage confidence in others.
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What you want to be defines what you become.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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What does your product really mean to the people who buy it?
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