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Are you moving forward, or just moving?
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Don't let doing enough be good enough.
Ron Kaufman
Instead of just asking 'How did I do?' ask 'How can I do more?'
Ron Kaufman
Always aim for 100 percent and you'll always know where to improve.
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If you turn your back on a customer, you turn your back on success.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Testimonials describe what has been, and are a promise of what is to come.
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If you were a customer, would you come back to buy your products or services?
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The starting point is always now. The end is up to you.
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Be confident enough to encourage confidence in others.
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Always do what you can do instead of worrying about what you can't.
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Make your service systems so strong that everyone looks like a genius.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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The only way to go further than you've been is to take an extra step.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
Ron Kaufman
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Ron Kaufman
When the customer makes contact, he does not want a quote. He wants a commitment.
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If you wait until you have to change, you may have waited too long.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
Ron Kaufman
Crossing barriers can be as simple as a smile.
Ron Kaufman