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The bottom line is a by-product of taking care of your main product - your customers.

Ron Kaufman

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Ron Kaufman
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Never rest on past success. Create something better.
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Industry jargon may not be a language your customer understands.
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Making an honest mistake is acceptable. Failing to fix it is not.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Service is taking action to create value for someone else.
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Crossing barriers can be as simple as a smile.
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A scattered effort is a poor effort.
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Meeting expectations is good. Exceeding expectations is better.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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If you only give back what you get from other people, you're not giving as much as you can.
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Giving great service requires the right people and the right service tools.
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Preparation is good, but customers need results.
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Your promise means more than the words you use to give it.
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What you want to be defines what you become.
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Let today's strong performance be your starting point for tomorrow.
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If your customers are demanding, be thankful.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Don't just talk about it, do it.
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You can't stop change. Don't let it stop you.
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