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The bottom line is a by-product of taking care of your main product - your customers.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
The most valuable person is the one who cherishes the value in others.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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You can't always hire great service providers, but you can create them.
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If you turn your back on a customer, you turn your back on success.
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If you only give back what you get from other people, you're not giving as much as you can.
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If you wait until you have to change, you may have waited too long.
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Quality is more than a promise, it's genuine performance.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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How much good can you do today? How much love can you give? How much care and kind attention?
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Be confident enough to encourage confidence in others.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Service is taking action to create value for someone else.
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Tend your own garden: savor the blossoms, trim the weeds.
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Enjoy your work so that others may enjoy the results.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Every service problem is as an opportunity to show you care.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Always do what you can do instead of worrying about what you can't.
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