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The bottom line is a by-product of taking care of your main product - your customers.

Ron Kaufman

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Ron Kaufman
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Taking
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How much good can you do today? How much love can you give? How much care and kind attention?
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Are you moving forward, or just moving?
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Intelligence is useful. Energy is valuable. Integrity is essential.
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No one ever delighted a customer by being 'good enough'.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Service skills are the foundation for your success.
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Preparation clears a pathway for success.
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If you were a customer, would you come back to buy your products or services?
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When you see the need, take the action.
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Your promise means more than the words you use to give it.
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A scattered effort is a poor effort.
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Life is not a solitary activity. Live well by living for others.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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If you want to be the best, find the best in others.
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If you turn your back on a customer, you turn your back on success.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Customers pay a price, but they remember the value.
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Good customers want good quality service. Great customers want it even more.
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