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The bottom line is a by-product of taking care of your main product - your customers.
Ron Kaufman
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Ron Kaufman
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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If you wait until you have to change, you may have waited too long.
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The most valuable person is the one who cherishes the value in others.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Convince people and you win their minds. Inspire people and you win their hearts.
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Good customers want good quality service. Great customers want it even more.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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You can't stop change. Don't let it stop you.
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Make your upper limit, no limit.
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Make your service systems so strong that everyone looks like a genius.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Procrastination is the beginning of poor performance.
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Q: When you are already in the lead, how do you to stay ahead?
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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