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The bottom line is a by-product of taking care of your main product - your customers.

Ron Kaufman

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Ron Kaufman
Culture
Customers
Care
Main
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Bottom
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Q: When you are already in the lead, how do you to stay ahead?
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The shelter of excuses has a leaky roof.
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Service skills are the foundation for your success.
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If you were a customer, would you come back to buy your products or services?
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Be confident enough to encourage confidence in others.
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Giving great service requires the right people and the right service tools.
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Your promise means more than the words you use to give it.
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Quality is a choice. Choose to make it better.
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The most valuable person is the one who cherishes the value in others.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Preparation clears a pathway for success.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Your profits reflect the success of your customers.
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What does your product really mean to the people who buy it?
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Reaching out takes nothing more than a smile.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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