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When your staff are 'information-rich', their information can make you rich!

Ron Kaufman

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Ron Kaufman
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Greatness is not how you feel, it's how you make others feel.
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Meeting expectations is good. Exceeding expectations is better.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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If you were a customer, would you come back to buy your products or services?
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Unlimited efforts can produce unlimited results.
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First be effective and then be efficient.
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If you want to be the best, find the best in others.
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Industry jargon may not be a language your customer understands.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Crossing barriers can be as simple as a smile.
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Preparation is good, but customers need results.
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Your profits reflect the success of your customers.
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Plans turn promises into results and dreams into realities.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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You are as important as you make others feel.
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Always do what you can do instead of worrying about what you can't.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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If you wait until you have to change, you may have waited too long.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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