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When your staff are 'information-rich', their information can make you rich!

Ron Kaufman

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Ron Kaufman
Information
Rich
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Staff

More quotes by Ron Kaufman

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Without commitment, no price will be low enough. With commitment, no price will be too high.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Customers pay a price, but they remember the value.
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Greatness is not how you feel, it's how you make others feel.
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Your profits reflect the success of your customers.
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The right measure is not how many customers you've got, but how closely you hold them.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Service is taking action to create value for someone else.
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You can't find what doesn't exist, but you can create it.
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If you wait until you have to change, you may have waited too long.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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The most valuable person is the one who cherishes the value in others.
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Service skills are the foundation for your success.
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The bottom line is a by-product of taking care of your main product - your customers.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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A scattered effort is a poor effort.
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Q: When you are already in the lead, how do you to stay ahead?
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Compromise in your arguments, not in your expectations.
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Your promise means more than the words you use to give it.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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