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When your staff are 'information-rich', their information can make you rich!

Ron Kaufman

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Ron Kaufman
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First be effective and then be efficient.
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Reaching out takes nothing more than a smile.
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The true measure of what you put in, is what's received on the other end.
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Meeting expectations is good. Exceeding expectations is better.
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Preparation clears a pathway for success.
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Quality is more than a promise, it's genuine performance.
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Service is taking action to create value for someone else.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Silent customers can be deadly. Encourage them to complain.
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A great leader makes what is visible in their mind, visible to all.
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Unlimited efforts can produce unlimited results.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Don't let doing enough be good enough.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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Always aim for 100 percent and you'll always know where to improve.
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