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When your staff are 'information-rich', their information can make you rich!
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Every service problem is as an opportunity to show you care.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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A scattered effort is a poor effort.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Don't just talk about it, do it.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Tend your own garden: savor the blossoms, trim the weeds.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Make your upper limit, no limit.
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Crossing barriers can be as simple as a smile.
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If you were a customer, would you come back to buy your products or services?
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You can't find what doesn't exist, but you can create it.
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Never rest on past success. Create something better.
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If you turn your back on a customer, you turn your back on success.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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