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When your staff are 'information-rich', their information can make you rich!

Ron Kaufman

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Ron Kaufman
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Tend your own garden: savor the blossoms, trim the weeds.
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The bottom line is a by-product of taking care of your main product - your customers.
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Always do what you can do instead of worrying about what you can't.
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If you wait until you have to change, you may have waited too long.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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You can't find what doesn't exist, but you can create it.
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The shelter of excuses has a leaky roof.
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Service skills are the foundation for your success.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Make your upper limit, no limit.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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If you want to be the best, find the best in others.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Preparation clears a pathway for success.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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The only way to go further than you've been is to take an extra step.
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When you see the need, take the action.
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Focus not on who you are, but on what you can do for others.
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