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When your staff are 'information-rich', their information can make you rich!
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
If you want to be the best, find the best in others.
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Giving great service requires the right people and the right service tools.
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Your profits reflect the success of your customers.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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No one ever delighted a customer by being 'good enough'.
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You are as important as you make others feel.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Are you moving forward, or just moving?
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The starting point is always now. The end is up to you.
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When you see the need, take the action.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Preparation is good, but customers need results.
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Always do what you can do instead of worrying about what you can't.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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The most valuable person is the one who cherishes the value in others.
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Service is taking action to create value for someone else.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Customers pay a price, but they remember the value.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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