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When your staff are 'information-rich', their information can make you rich!
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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The right measure is not how many customers you've got, but how closely you hold them.
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Service is taking action to create value for someone else.
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Good customers want good quality service. Great customers want it even more.
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Let today's strong performance be your starting point for tomorrow.
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What does your product really mean to the people who buy it?
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What you want to be defines what you become.
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Don't let doing enough be good enough.
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The most valuable person is the one who cherishes the value in others.
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Testimonials describe what has been, and are a promise of what is to come.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Quality is more than a promise, it's genuine performance.
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If you wait until you have to change, you may have waited too long.
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A great leader makes what is visible in their mind, visible to all.
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No one ever delighted a customer by being 'good enough'.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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You are as important as you make others feel.
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Preparation is good, but customers need results.
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When you see the need, take the action.
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How much good can you do today? How much love can you give? How much care and kind attention?
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