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When your staff are 'information-rich', their information can make you rich!

Ron Kaufman

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Ron Kaufman
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Giving great service requires the right people and the right service tools.
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Making an honest mistake is acceptable. Failing to fix it is not.
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You can't always hire great service providers, but you can create them.
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Reaching out takes nothing more than a smile.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Never rest on past success. Create something better.
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Meeting expectations is good. Exceeding expectations is better.
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Greatness is not how you feel, it's how you make others feel.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Tend your own garden: savor the blossoms, trim the weeds.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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You are as important as you make others feel.
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Your profits reflect the success of your customers.
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If you were a customer, would you come back to buy your products or services?
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What you want to be defines what you become.
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Q: When you are already in the lead, how do you to stay ahead?
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Silent customers can be deadly. Encourage them to complain.
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Customers pay a price, but they remember the value.
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Your approval gives others the confidence to serve, to learn, to try.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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