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Things that are obvious don't need to be talked about. Things that are missing, do.
Ron Kaufman
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More quotes by Ron Kaufman
The shelter of excuses has a leaky roof.
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Always do what you can do instead of worrying about what you can't.
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Greatness is not how you feel, it's how you make others feel.
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The most valuable person is the one who cherishes the value in others.
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What you want to be defines what you become.
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If you were a customer, would you come back to buy your products or services?
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Be confident enough to encourage confidence in others.
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The first step to delighting your customers is being there when they need you.
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When your staff are 'information-rich', their information can make you rich!
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Preparation is good, but customers need results.
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When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
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Life is not a solitary activity. Live well by living for others.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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When you see the need, take the action.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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If you want to be the best, find the best in others.
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Are you moving forward, or just moving?
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Even a tiny step is one step closer to where you are going.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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