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Things that are obvious don't need to be talked about. Things that are missing, do.

Ron Kaufman

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Ron Kaufman
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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Life is not a solitary activity. Live well by living for others.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Greatness is not how you feel, it's how you make others feel.
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Make your service systems so strong that everyone looks like a genius.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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