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Things that are obvious don't need to be talked about. Things that are missing, do.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Procrastination is the beginning of poor performance.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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What you want to be defines what you become.
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Life is not a solitary activity. Live well by living for others.
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Giving great service requires the right people and the right service tools.
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If you want to be the best, find the best in others.
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No one ever delighted a customer by being 'good enough'.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Silent customers can be deadly. Encourage them to complain.
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Service is taking action to create value for someone else.
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Your approval gives others the confidence to serve, to learn, to try.
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Testimonials describe what has been, and are a promise of what is to come.
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Greatness is not how you feel, it's how you make others feel.
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You can't stop change. Don't let it stop you.
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If you only give back what you get from other people, you're not giving as much as you can.
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Your promise means more than the words you use to give it.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Be confident enough to encourage confidence in others.
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You are as important as you make others feel.
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Quality is more than a promise, it's genuine performance.
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