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Things that are obvious don't need to be talked about. Things that are missing, do.

Ron Kaufman

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Ron Kaufman
Talked
Obvious
Missing
Culture
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Things

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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Quality is more than a promise, it's genuine performance.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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Reaching out takes nothing more than a smile.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Industry jargon may not be a language your customer understands.
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If you only give back what you get from other people, you're not giving as much as you can.
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The starting point is always now. The end is up to you.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Plans turn promises into results and dreams into realities.
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Silent customers can be deadly. Encourage them to complain.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Don't let doing enough be good enough.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Preparation clears a pathway for success.
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Let today's strong performance be your starting point for tomorrow.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Tend your own garden: savor the blossoms, trim the weeds.
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