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Things that are obvious don't need to be talked about. Things that are missing, do.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Exceeding expectations is where satisfaction ends and loyalty begins.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Convince people and you win their minds. Inspire people and you win their hearts.
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When you see the need, take the action.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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The first step to delighting your customers is being there when they need you.
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The only way to go further than you've been is to take an extra step.
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Are you moving forward, or just moving?
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Meeting expectations is good. Exceeding expectations is better.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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The bottom line is a by-product of taking care of your main product - your customers.
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Compromise in your arguments, not in your expectations.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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If you want to be the best, find the best in others.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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A scattered effort is a poor effort.
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Industry jargon may not be a language your customer understands.
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If your customers are demanding, be thankful.
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Always aim for 100 percent and you'll always know where to improve.
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