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Things that are obvious don't need to be talked about. Things that are missing, do.

Ron Kaufman

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Ron Kaufman
Things
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Obvious
Missing
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Quality is a choice. Choose to make it better.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Service is taking action to create value for someone else.
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Preparation is good, but customers need results.
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Q: When you are already in the lead, how do you to stay ahead?
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Convince people and you win their minds. Inspire people and you win their hearts.
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A scattered effort is a poor effort.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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No one ever delighted a customer by being 'good enough'.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Let today's strong performance be your starting point for tomorrow.
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Don't just talk about it, do it.
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Plans turn promises into results and dreams into realities.
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The most valuable person is the one who cherishes the value in others.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Greatness is not how you feel, it's how you make others feel.
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First be effective and then be efficient.
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Customers pay a price, but they remember the value.
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