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Every service problem is as an opportunity to show you care.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Convince people and you win their minds. Inspire people and you win their hearts.
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When your staff are 'information-rich', their information can make you rich!
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Customers pay a price, but they remember the value.
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Let today's strong performance be your starting point for tomorrow.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Are you moving forward, or just moving?
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Don't let doing enough be good enough.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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A great leader makes what is visible in their mind, visible to all.
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Focus not on who you are, but on what you can do for others.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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Unlimited efforts can produce unlimited results.
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If you wait until you have to change, you may have waited too long.
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What does your product really mean to the people who buy it?
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Reaching out takes nothing more than a smile.
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Always aim for 100 percent and you'll always know where to improve.
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
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