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Every service problem is as an opportunity to show you care.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
If you wait until you have to change, you may have waited too long.
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The shelter of excuses has a leaky roof.
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Your approval gives others the confidence to serve, to learn, to try.
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Even a tiny step is one step closer to where you are going.
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If your customers are demanding, be thankful.
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Life is not a solitary activity. Live well by living for others.
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Making an honest mistake is acceptable. Failing to fix it is not.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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You can't stop change. Don't let it stop you.
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Exceeding expectations is where satisfaction ends and loyalty begins.
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What does your product really mean to the people who buy it?
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You are as important as you make others feel.
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Quality is a choice. Choose to make it better.
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When you see the need, take the action.
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If you want to be the best, find the best in others.
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No one ever delighted a customer by being 'good enough'.
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Customers pay a price, but they remember the value.
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Tend your own garden: savor the blossoms, trim the weeds.
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Industry jargon may not be a language your customer understands.
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If you were a customer, would you come back to buy your products or services?
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