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Every service problem is as an opportunity to show you care.

Ron Kaufman

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Ron Kaufman
Show
Opportunity
Culture
Shows
Care
Problem
Every
Service

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Your profits reflect the success of your customers.
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How much good can you do today? How much love can you give? How much care and kind attention?
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The first step to delighting your customers is being there when they need you.
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If you were a customer, would you come back to buy your products or services?
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Meeting expectations is good. Exceeding expectations is better.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Always do what you can do instead of worrying about what you can't.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Quality is more than a promise, it's genuine performance.
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Service is taking action to create value for someone else.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Customers pay a price, but they remember the value.
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The most valuable person is the one who cherishes the value in others.
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Unlimited efforts can produce unlimited results.
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Don't just talk about it, do it.
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Be confident enough to encourage confidence in others.
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Testimonials describe what has been, and are a promise of what is to come.
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Good customers want good quality service. Great customers want it even more.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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