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Every service problem is as an opportunity to show you care.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
If your customers have to ask you for it, you haven't been thinking far enough ahead.
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The only way to go further than you've been is to take an extra step.
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If your customers are demanding, be thankful.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Unlimited efforts can produce unlimited results.
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Life is not a solitary activity. Live well by living for others.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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What does your product really mean to the people who buy it?
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Giving great service requires the right people and the right service tools.
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Things that are obvious don't need to be talked about. Things that are missing, do.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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If you turn your back on a customer, you turn your back on success.
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Preparation is good, but customers need results.
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Service is taking action to create value for someone else.
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Customers pay a price, but they remember the value.
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If you only give back what you get from other people, you're not giving as much as you can.
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Enjoy your work so that others may enjoy the results.
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You can't always hire great service providers, but you can create them.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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If you wait until you have to change, you may have waited too long.
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