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Every service problem is as an opportunity to show you care.

Ron Kaufman

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Ron Kaufman
Opportunity
Culture
Shows
Care
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Giving great service requires the right people and the right service tools.
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Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
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You can't stop change. Don't let it stop you.
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A great leader makes what is visible in their mind, visible to all.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Always trust people and they may let you down. Always distrust people and you have let them down.
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The first step to delighting your customers is being there when they need you.
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Don't let doing enough be good enough.
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What does your product really mean to the people who buy it?
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Preparation clears a pathway for success.
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Your promise means more than the words you use to give it.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Life is not a solitary activity. Live well by living for others.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Tend your own garden: savor the blossoms, trim the weeds.
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If you turn your back on a customer, you turn your back on success.
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