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Every service problem is as an opportunity to show you care.
Ron Kaufman
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Ron Kaufman
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Your profits reflect the success of your customers.
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Don't just talk about it, do it.
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Be confident enough to encourage confidence in others.
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What you want to be defines what you become.
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The starting point is always now. The end is up to you.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Making an honest mistake is acceptable. Failing to fix it is not.
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No one ever delighted a customer by being 'good enough'.
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If your customers are demanding, be thankful.
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Q: When you are already in the lead, how do you to stay ahead?
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Focus not on who you are, but on what you can do for others.
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If you want to be the best, find the best in others.
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