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What does your product really mean to the people who buy it?
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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When you see the need, take the action.
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The first step to delighting your customers is being there when they need you.
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Making an honest mistake is acceptable. Failing to fix it is not.
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A scattered effort is a poor effort.
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Greatness is not how you feel, it's how you make others feel.
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If you only give back what you get from other people, you're not giving as much as you can.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Be confident enough to encourage confidence in others.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Crossing barriers can be as simple as a smile.
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First be effective and then be efficient.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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The shelter of excuses has a leaky roof.
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Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
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When the customer makes contact, he does not want a quote. He wants a commitment.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Enjoy your work so that others may enjoy the results.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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