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What does your product really mean to the people who buy it?
Ron Kaufman
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Ron Kaufman
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Make your upper limit, no limit.
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Every service problem is as an opportunity to show you care.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Unlimited efforts can produce unlimited results.
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Always do what you can do instead of worrying about what you can't.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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The right measure is not how many customers you've got, but how closely you hold them.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Your profits reflect the success of your customers.
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The shelter of excuses has a leaky roof.
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If your customers are demanding, be thankful.
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Even a tiny step is one step closer to where you are going.
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Testimonials describe what has been, and are a promise of what is to come.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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You are as important as you make others feel.
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Always aim for 100 percent and you'll always know where to improve.
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If you turn your back on a customer, you turn your back on success.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Don't let doing enough be good enough.
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