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What does your product really mean to the people who buy it?
Ron Kaufman
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More quotes by Ron Kaufman
Service skills are the foundation for your success.
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If you wait until you have to change, you may have waited too long.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Your profits reflect the success of your customers.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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Focus not on who you are, but on what you can do for others.
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Good customers want good quality service. Great customers want it even more.
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Procrastination is the beginning of poor performance.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Never rest on past success. Create something better.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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You can't always hire great service providers, but you can create them.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Don't let doing enough be good enough.
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Every service problem is as an opportunity to show you care.
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If your customers have to ask you for it, you haven't been thinking far enough ahead.
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Always do what you can do instead of worrying about what you can't.
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No one ever delighted a customer by being 'good enough'.
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