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What does your product really mean to the people who buy it?
Ron Kaufman
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Ron Kaufman
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Service is taking action to create value for someone else.
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Your profits reflect the success of your customers.
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If customers say you're just 'all right', you've not done enough, you've failed to delight.
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Good customers want good quality service. Great customers want it even more.
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Crossing barriers can be as simple as a smile.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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Every service problem is as an opportunity to show you care.
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