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Preparation clears a pathway for success.

Ron Kaufman

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Ron Kaufman
Culture
Clears
Pathway
Pathways
Preparation
Success

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You can't find what doesn't exist, but you can create it.
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No one ever delighted a customer by being 'good enough'.
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
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Every service problem is as an opportunity to show you care.
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Your profits reflect the success of your customers.
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Unlimited efforts can produce unlimited results.
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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
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If you turn your back on a customer, you turn your back on success.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
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Silent customers can be deadly. Encourage them to complain.
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Plans turn promises into results and dreams into realities.
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What you did in the past is how you got to today. What you do today is how you will get to the future.
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Industry jargon may not be a language your customer understands.
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You are as important as you make others feel.
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Let today's strong performance be your starting point for tomorrow.
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If you were a customer, would you come back to buy your products or services?
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First be effective and then be efficient.
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Even a tiny step is one step closer to where you are going.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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