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Preparation clears a pathway for success.
Ron Kaufman
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Ron Kaufman
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More quotes by Ron Kaufman
Q: When you are already in the lead, how do you to stay ahead?
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The starting point is always now. The end is up to you.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Focus not on who you are, but on what you can do for others.
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Preparation is good, but customers need results.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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The right measure is not how many customers you've got, but how closely you hold them.
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The only way to go further than you've been is to take an extra step.
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If you turn your back on a customer, you turn your back on success.
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You can't find what doesn't exist, but you can create it.
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Your approval gives others the confidence to serve, to learn, to try.
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
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Making an honest mistake is acceptable. Failing to fix it is not.
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Quality is a choice. Choose to make it better.
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You can't always hire great service providers, but you can create them.
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How much good can you do today? How much love can you give? How much care and kind attention?
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Quality is more than a promise, it's genuine performance.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Always do what you can do instead of worrying about what you can't.
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