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Preparation clears a pathway for success.

Ron Kaufman

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Ron Kaufman
Culture
Clears
Pathway
Pathways
Preparation
Success

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First be effective and then be efficient.
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Don't let high-speed completely replace high-touch. Your customers may appreciate both.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
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When your staff are 'information-rich', their information can make you rich!
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Instead of just asking 'How did I do?' ask 'How can I do more?'
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Enjoy your work so that others may enjoy the results.
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Convince people and you win their minds. Inspire people and you win their hearts.
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Intelligence is useful. Energy is valuable. Integrity is essential.
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Q: When you are already in the lead, how do you to stay ahead?
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When the customer makes contact, he does not want a quote. He wants a commitment.
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Reaching out takes nothing more than a smile.
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Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
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Tend your own garden: savor the blossoms, trim the weeds.
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Never rest on past success. Create something better.
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Even a tiny step is one step closer to where you are going.
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The first step to delighting your customers is being there when they need you.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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Procrastination is the beginning of poor performance.
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