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If you only give back what you get from other people, you're not giving as much as you can.
Ron Kaufman
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Compromise in your arguments, not in your expectations.
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What matters more? What you said you'd do, what you hoped to do, or what you did?
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No one ever delighted a customer by being 'good enough'.
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If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
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The bottom line is a by-product of taking care of your main product - your customers.
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Are you moving forward, or just moving?
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When your staff are 'information-rich', their information can make you rich!
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The only way to go further than you've been is to take an extra step.
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You are the person who determines what you do. That's a big responsibility. Make the most of it.
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Let today's strong performance be your starting point for tomorrow.
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Make your service systems so strong that everyone looks like a genius.
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Good customers want good quality service. Great customers want it even more.
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If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
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Crossing barriers can be as simple as a smile.
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When you see the need, take the action.
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If you were a customer, would you come back to buy your products or services?
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Never rest on past success. Create something better.
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Without commitment, no price will be low enough. With commitment, no price will be too high.
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Unlimited efforts can produce unlimited results.
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You can't stop change. Don't let it stop you.
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